We collect various types of information to provide and improve our services:
Personal Identification Information: Including but not limited to your name, email address, and phone number, which you provide when registering or interacting with our services.
Financial Information: Such as bank account details, credit card numbers, and other payment-related information required to process transactions securely.
KYC Details: Necessary personal and financial details to comply with Know Your Customer (KYC) regulations, including but not limited to government-issued ID numbers, photographs for identity verification, and additional background information as required by law.
Your data is collected for specific, legitimate purposes:
KYC and Security: To verify your identity, comply with legal obligations, and ensure the security of your transactions and our platform.
Enhanced User Experience: To provide you with personalized services, support, and a seamless user experience.
Service Improvement and Development: To analyze how our services are used and to develop new features and functionalities.
Storage Location: Your data is securely stored in cloud services with our primary database hosted in Frankfurt, ensuring compliance with European data protection regulations.
Access Control: Only authorized personnel, including our Head of Engineering, have access to your personal data, strictly for business and operational purposes.
We respect your privacy and are cautious about sharing your data:
No Unnecessary Sharing: We do not sell, rent, or trade your personal information with third parties for their marketing purposes.
Service Providers: We may share your information with trusted partners who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
You have comprehensive rights regarding your data:
Access and Transparency: You can request access to any personal information we hold about you.
Correction and Deletion: You have the right to ask for corrections, updates, or deletions of your personal information.
Consent Withdrawal: You can withdraw your consent at any time, subject to legal or contractual restrictions.
To protect your personal data, we implement robust security measures:
Encryption and Security Protocols: We use encryption and secure protocols to protect data during transmission and storage.
Regular Audits and Updates: Our systems and practices are regularly reviewed and updated to address new security threats.
Data Transfer Practices: Data is transferred from our Frankfurt-based servers directly to the user, adhering to strict data protection and privacy regulations.
Use of Cookies: We use cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts.
User Control: You can manage and control cookie settings through your browser preferences.
Age Limitations: We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.
Notification of Changes: Any changes to our Privacy Policy will be communicated through email and posted on our website, ensuring you are always informed about what information we collect, how we use it, and under what circumstances, if any, we disclose it.
For any questions or concerns about our Privacy Policy or your personal data, please contact us at [email protected].